National Recognition Award for the DPL!

Maybe you've heard? Our library started accepting Passport Applications in January 2017, the first public library in NH to do so! After much training (and an exam!) 15 of our staff were certified as Passport Acceptance Agents by the Department of State. By the end of the year, we'd processed over 350 passports and received a 100% rating during an annual inspection. We helped to encourage two other libraries (Bow and Milford) to join the program also.

Unbeknownst to us, our colleagues at the National Passport Center at Pease (the folks who'd recruited us in the first place) nominated the Dover Public Library for a Special Recognition Award. Given by the Bureau of Consular Affairs at the Department of State, these national awards recognize "facilities and agents who have gone above and beyond in offering superior customer service or implemented innovations that streamline processes and enhance the customer experience.

We are honored to be attending the official Ceremony in Washington DC on January 29 to accept our award! See the announcement here:

https://travel.state.gov/content/travel/en/News/passports/recipients-of-the-2017-national-awards-for-passport-acceptance.html

Please call the library 603-516-6050 to make a passport appointment if you're a new applicant. (Note: renewals must be done online.)